There is a way to solve this problem.
The ALTITUDE setting on the printer has to be reset; you need to download “easy printer mamager”.
To do this you have to go to Samsung’s website:
Follow these steps:
1) go to www.samsung.com
2) Select SUPPORT
3) Select PC & Office and the dropdown – Printer here
4) Scroll down to EASY PRINTER MANAGER
5) Click on read more, the software will automatically begin to download to your computer.